Refund Policy
OK Video refund policy for purchases on video.okayok.ai.
Last updated: 2026-10-06
Overview
Draft refund policy for paid purchases on OK Video (video.okayok.ai).
Payments
Paid plans or one-time purchases are processed by third-party providers. Prices and taxes are shown at checkout.
Eligibility
Unless mandatory law or a promotion says otherwise: unused digital purchases may be refundable within 14 days if not substantially consumed; consumed credits or activated entitlements are generally not refundable; duplicate charges will be corrected when verified.
How to request
Email support@okayok.ai with purchase email, transaction ID, and reason. We aim to respond within a few business days. Approved refunds return to the original payment method.
Chargebacks
Contact us before opening a chargeback.
Governing law
[Jurisdiction to be confirmed by counsel] (operator based in the People’s Republic of China).
Contact
support@okayok.ai · guoqiang.fu@okayok.ai
Disclaimer: Draft — counsel review required.